Business Process Outsourcing Operations Manager - Remote

Overview

The Business Process Outsourcing Operations Manager will oversee and optimize outsourced operational processes, manage vendor relationships, and improve workflow efficiencies in a remote environment.

In Short

• Manage day-to-day operations of outsourced business processes.
• Collaborate with vendors to enhance service delivery.
• Implement strategies for productivity improvement.
• Monitor vendor performance with KPIs and SLAs.
• Identify process improvement opportunities.
• Liaise between internal teams and outsourcing partners.
• Ensure compliance with policies and regulations.
• Troubleshoot operational challenges.
• Provide reports on operational performance.

Requirements

• Bachelor's degree in Business Administration or related field.
• Understanding of outsourcing models and vendor negotiations.
• Excellent problem-solving and workflow optimization skills.
• Proficiency in data analysis tools.
• Strong communication and stakeholder management abilities.
• Experience with global outsourcing teams.
• Familiarity with automation tools and compliance requirements.

Benefits

• Flexible working conditions.
• Opportunity to work with a mission-driven organization.
• Engage in meaningful work supporting mental healthcare access.