Manager, Business Operations - Remote

Overview

The Manager, Business Operations at JLL is responsible for leading operations, ensuring service delivery standards, and fostering a collaborative culture among teams.

In Short

• Lead and manage operational teams to maintain service delivery standards.
• Serve as the point of contact for all operational issues.
• Conduct regular feedback and coaching sessions with team members.
• Oversee new hire training and policy documentation.
• Develop collaborative relationships with stakeholders.
• Implement operational excellence programs.
• Manage talent retention and attrition levels.
• Provide performance reporting and data insights.
• Promote a proactive approach to customer service.
• Encourage new ideas and teamwork.

Requirements

• Minimum of four years in operations leadership.
• Experience managing multiple teams.
• Excellent verbal and written English communication skills.
• Proficiency in MS Office Suite.
• Strong organizational and time management skills.
• Exceptional reporting and presentation skills.
• Good understanding of knowledge management principles.
• Excellent interpersonal skills.
• Willingness to work on shifting schedules.
• Bachelor’s degree preferred.

Benefits

• Opportunities for personal and professional growth.
• Competitive pay and benefits package.
• Supportive and inclusive work environment.
• Access to a dedicated Total Rewards Program.
• Encouragement to apply even without meeting all requirements.