Customer Success Manager - Remote

Overview

Chalice specializes in developing and deploying custom algorithms in the realm of programmatic advertising, providing tailored solutions for brands to optimize their campaigns. We're at the forefront of an exciting new category: custom AI for advertising, offering a self-service tech platform that creates tailored algorithms for brands to reach their target audience effectively.

In Short

• Manage large, strategic customer accounts.
• Leverage technology to deliver successful outcomes.
• Collaborate with cross-functional teams.
• Oversee campaign setup, monitoring, and reporting.
• Stay updated with industry trends and technologies.
• Drive innovative strategies for campaign optimization.
• Contribute to product roadmap development.
• Communicate complex concepts to non-technical stakeholders.
• Utilize project management tools for account handling.
• Foster strong relationships with clients and stakeholders.

Requirements

• Bachelor’s degree in Marketing, Advertising, Business, or related field.
• 5-7 years in programmatic advertising or ad tech.
• Proficiency in DSPs and programmatic tools.
• Experience with ad-serving platforms and RTB.
• Advanced proficiency in Excel, SQL, and BI tools.
• Strong presentation and negotiation skills.
• Experience with project management tools like Jira.
• Proactive problem-solving abilities.
• Ability to collaborate with cross-functional teams.
• Adaptability to evolving technologies.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k Options.
• Unlimited PTO.
• 11 Company Holidays.
• Office-wide closure between Christmas Eve and New Year's.
• Office Start-Up Stipend & In-Office Meal Allowance.