Client Success Manager (EMEA) - Remote

Overview

As a Client Success Manager at Certn, you will play a key role in driving strategic customer success initiatives, fostering long-term relationships, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

In Short

• Develop and implement strategic account plans for assigned customers.
• Identify upsell and cross-sell opportunities.
• Serve as the primary point of contact for escalated customer issues.
• Advocate for customer needs within the organization.
• Analyse customer data and industry trends.
• Prepare and present regular business reviews to customers.
• Administer and maintain customer relationship management tool.
• Implement strategies to improve customer retention rates.
• Identify factors contributing to customer churn.

Requirements

• College or university degree or equivalent work experience.
• Proven success in customer success or account management.
• Effectiveness in strategic account management.
• Adept analytical and problem-solving skills.
• Effective communication and presentation abilities.
• Experience advocating for customers at an executive level.
• Ability to collaborate effectively with various departments.
• Success in driving customer growth through expansion initiatives.
• Experience with SaaS products and HR technology.
• Certifications in customer success or customer support.

Benefits

• 4 weeks of paid vacation + paid sickness entitlement.
• Remote-friendly setup and work-from-home allowance.
• Professional development budget.
• Meaningful and impactful work.
• Join a dynamic and passionate team.