Client Success Manager, EMEA/UK - Remote

Overview

BlueVoyant is seeking a CSM Manager for EMEA/UK, to enhance the efficiency and effectiveness of our Client Success Team and lead our clients' Managed Security Service experience.

In Short

• Responsible for managing EMEA portfolio customer risk, adoption, retention, and expansion.
• EMEA manager of CSM projects, tasks, and initiatives to improve processes.
• Monitor and analyze customer usage data for improvements.
• Responsible for EMEA CSMs training program outcomes.
• Inspire and motivate the team to achieve targets.
• Lead, mentor, and develop a team of customer success professionals.
• Oversee a portfolio of client relationships for successful adoption.
• Act as the liaison between BlueVoyant teams for service delivery quality.
• Enhance the client experience to achieve high satisfaction ratings.
• Drive successful renewals through high client satisfaction.

Requirements

• CSM or TAM Management experience.
• Customer Portfolio Management experience.
• Risk Management experience.
• Cyber Security experience.
• Third Party Risk experience is a plus.
• Microsoft experience is a plus.
• Promotes excellent team culture and solves organizational problems.
• Able to define and execute service improvement plans.
• Ability to provide advanced feedback for process maturity.

Benefits

• Work with a dynamic team focused on client engagement.
• Opportunity to develop high-value technical knowledge.
• Engage with prospects and clients across the EMEA/UK region.
• Participate in case studies and marketing events.
• Collaborate with operations and product teams.