Customer Activation and Operations Specialist - Remote

Overview

The Customer Activation and Operations Specialist will guide customers through complex onboarding and data migration processes, ensuring a smooth transition to Central's payroll and benefits services.

In Short

• Onboard new and migrating customers, transferring their data into Central.
• Review data for accuracy.
• Coordinate with teammates to complete migrations quickly and smoothly.
• Track progress, flag blockers, and ensure no steps are missed.
• Identify process improvements to make onboarding faster and easier each time.
• Strong communication skills to guide customers through complex processes.
• 5+ years of experience in customer-facing roles.
• Highly proficient in simple data analysis for cleanup and transfer.
• Exceptionally organized with a knack for keeping multiple projects on track.
• Process-driven and detail-oriented.

Requirements

• Strong communicator who can guide customers through complex onboarding and migrations.
• 5+ years of experience in customer-facing roles.
• Highly proficient in simple data analysis for cleanup and transfer.
• Exceptionally organized with a knack for keeping multiple projects on track.
• Process-driven and detail-oriented.
• Able to quickly jump in to thorny issues, diagnose them, and pull in the right resources to resolve it.

Benefits

• Competitive salary and equity.
• Comprehensive benefits: Medical, dental, vision, 401k (US employees only).
• Unlimited PTO and sick leave.
• Remote work.
• 2-4 off-sites per year.