Supervisor, Contact Center Operations - Remote

Overview

The Supervisor, Contact Center Operations will oversee contact center processes, ensuring quality and efficiency while supporting staff and managing daily operations.

In Short

• Oversee contact center operational processes and set targets.
• Support staff with daily oversight and resources.
• Monitor interactions and metrics for performance standards.
• Resolve complex issues as the primary contact for employees.
• Manage compliance with policies and regulations.
• Provide training and coaching for operational improvement.
• Collaborate with training teams to develop training materials.
• Support senior management with onboarding and hiring.
• Evaluate team performance and provide feedback.
• Comply with all policies and standards.

Requirements

• Bachelor's degree required.
• 4+ years of related experience preferred.
• Experience in customer care and contact center operations.
• Strong leadership and team management skills.
• Ability to resolve complex operational issues.
• Knowledge of compliance and performance standards.
• Experience in training and coaching team members.
• Strong communication skills.
• Ability to work flexible hours.
• Commitment to diversity and equal opportunity.

Benefits

• Competitive pay and health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work schedules including remote options.
• Access to high-quality healthcare programs.
• Support for career growth and development.
• Commitment to diversity and inclusion.
• Equal opportunity employer.
• Support for candidates throughout the application process.