Center Operations Supervisor - Remote

Overview

As a Center Operations Supervisor at Oak Street Health, you will play a crucial role in managing the daily activities of staff and ensuring high-quality patient care within the clinic.

In Short

• Direct daily activities of staff and assist in managing operational initiatives.
• Support front desk coverage and contribute to service teamwork.
• Monitor staff attendance and manage coverage plans.
• Manage provider schedules to ensure smooth patient visits.
• Complete operational rounds to confirm foundational activities.
• Monitor performance indicators and front desk activities.
• Oversee facilities management for safety and cleanliness.
• Support recruitment and performance management of staff.
• Engage in service recovery efforts and conflict resolution.
• Champion new initiatives and workflows.

Requirements

• Exceptional problem-solving and critical thinking abilities.
• Strong collaboration skills and team success.
• Flexible and positive attitude.
• Ability to work in a fast-paced environment.
• Proactive and adaptable working style.
• 2+ years in a customer service setting.
• 1+ year of team leadership experience preferred.
• Proficient PC skills required.
• Associate's degree required, Bachelor's preferred.
• US work authorization needed.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Employee stock purchase plan.
• Comprehensive benefits addressing various needs.