Call Center Operations Supervisor - Remote

Overview

AmeriSave Mortgage is seeking a Call Center Operations Supervisor to lead a team of Client Support Specialists to achieve performance and compliance goals in a remote setting.

In Short

• Lead a team of 20-30 Client Support Specialists.
• Achieve performance and compliance goals.
• Provide coaching and development for team members.
• Facilitate team meetings and daily huddles.
• Monitor performance metrics and provide feedback.
• Resolve escalated issues effectively.
• Drive team performance and productivity.
• Ensure compliance with operational guidelines.
• Conduct training and performance reviews.
• Maintain communication with team members.

Requirements

• High School Diploma, College Degree preferred.
• Minimum of 3 years of leadership experience.
• Minimum of 2 years of sales experience.
• Experience in remote leadership.
• Knowledge of Marketing Call Center Operations.
• Strong skills in MS Office (Excel, Word, PowerPoint).
• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.

Benefits

• 401(k) plan.
• Dental and health insurance.
• Disability and life insurance.
• Paid time off and holidays.
• Paid training.
• Employee discounts.
• Referral program.
• Bonus opportunities.