Senior Change, Release and Deployment Analyst - Remote

Overview

The Senior Change, Release and Deployment Analyst plays a crucial role in overseeing the change management process and ensuring the successful release of updates to technical systems, ultimately improving health outcomes for millions.

In Short

• Oversee change management and release processes.
• Develop release schedules and provide technical support.
• Lead small projects related to change and release management.
• Review and validate change requests for compliance.
• Assist in the setup of change management in ITSM tools.
• Monitor and report on release efficiency and effectiveness.
• Conduct regular audits of change management processes.
• Collaborate with IT security to manage operational risks.
• Ensure compliance with organizational policies and standards.
• Contribute to service improvements based on process reviews.

Requirements

• Bachelor's degree in a quantitative or business field.
• 4 – 6 years of related experience.
• Knowledge of ITIL and change management best practices.
• Experience with IT Service Management systems like ServiceNow.
• Familiarity with Ansible and GitLab CI/CD pipelines.
• Strong analytical and project management skills.
• Intermediate ability to work independently.
• Demonstrated judgment and decision-making skills.
• Ability to manage operational risks effectively.
• Excellent communication skills for reporting and documentation.

Benefits

• Competitive pay and health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work schedules including remote options.
• Commitment to diversity and equal opportunity employment.
• Support for candidates needing accommodations.
• Access to innovative health programs and solutions.
• Opportunities for professional growth and development.
• Inclusive workplace culture that values differences.