BPO Operations Manager - Remote

Overview

The Operations Manager oversees and manages the daily operations of a team or department within a BPO setting, ensuring effective service delivery and continuous improvement.

In Short

• Lead and manage a team of supervisors and agents.
• Monitor key performance indicators for operational excellence.
• Act as the primary contact for client operational matters.
• Identify opportunities for process improvements.
• Ensure compliance with company policies and industry standards.
• Manage operational budgets and financial performance.
• Develop and implement risk management plans.
• Conduct performance reviews and provide coaching.
• Drive continuous improvement initiatives.
• Adapt to changing business needs and work shifts.

Requirements

• At least 2 years of experience as an Operations Manager.
• Experience in retail electronics or appliances is a plus.
• Bachelor's degree preferred.
• Strong leadership and interpersonal skills.
• Analytical and problem-solving abilities.
• Flexibility to work different shifts.
• Must be based in Mega Manila.

Benefits

• Opportunity to work in a fast-paced BPO environment.
• Access to training and development programs.
• Work-from-home flexibility with potential for on-site work.
• Competitive salary and benefits package.