Customer Service Representative (Omnichannel) - Remote

Overview

The Customer Service Representative (Omnichannel) serves as the first point of contact between the company and its customers, assisting with inquiries, troubleshooting issues, processing orders, and ensuring customer satisfaction.

In Short

• Respond to inbound customer calls, emails, and messages.
• Provide accurate and complete information to customers.
• Resolve customer issues and complaints professionally.
• Identify and assess customers' needs for satisfaction.
• Troubleshoot and provide appropriate solutions.
• Document all interactions and maintain accurate records.
• Meet individual and team performance targets.
• Work collaboratively with team members.
• Stay updated on product knowledge and company policies.
• Must be able to work from home in a secure environment.

Requirements

• Excellent verbal and written communication skills.
• High school diploma or equivalent; college degree is a plus.
• Previous experience in customer service, preferably in a BPO.
• Ability to multitask and manage time effectively.
• Good interpersonal skills and a customer-focused attitude.
• Proficiency in using chat and email platforms.
• Strong problem-solving skills and attention to detail.
• Typing speed of at least 35wpm with 90% accuracy.
• Open to working on a shifting schedule.
• Able to start immediately.

Benefits

• Work from home flexibility.
• Opportunity to work with multinational companies.
• Professional development and training opportunities.
• Collaborative work environment.
• Performance-based incentives.