Customer Service Representative - Silent Channel - Remote

Overview

As a Customer Service Representative – Silent Channel at Colibri, you will support customers from the front lines, handling sales order processing and addressing client inquiries in a timely manner.

In Short

• Process securities and insurance sales orders.
• Respond to client inquiries promptly.
• Communicate escalated client issues to the sales team.
• Assist with customer order requests and issue escalations.
• Demonstrate a strong work ethic and self-motivation.
• Utilize excellent interpersonal and communication skills.
• Learn and navigate new software quickly.
• Maintain a reliable in-home internet connection.
• Work-from-home experience is preferred.
• High school diploma or equivalent required.

Requirements

• Proficiency in Microsoft Office.
• Dedicated, quiet, and distraction-free workspace.
• Ability to handle multiple computer screens and tabs.
• Prior customer service experience preferred.
• Commitment to team success.

Benefits

• 401(k) matching.
• Health, Dental & Vision Insurance.
• 20 days of PTO.
• 9 paid holidays.
• Paid 2-week training.
• Maternity leave.
• Bonus incentives monthly and quarterly.
• Growth opportunities and career paths.
• Tuition reimbursement.