Servicing/Call Center Training Specialist - Remote

Overview

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. The Servicing/Call Center Training Specialist will play a pivotal role in onboarding, training, and developing a high-performing team of service representatives.

In Short

• Design and deliver training programs for call center representatives.
• Collaborate with leadership to identify training needs.
• Conduct needs assessments and develop training materials.
• Monitor and evaluate training program effectiveness.
• Provide coaching and mentoring for representatives.
• Facilitate ongoing education sessions.
• Support call center leadership in strategy discussions.
• Act as a subject matter expert for escalated inquiries.

Requirements

• 3+ years of experience in a training or supervisory role.
• Expertise in creating and delivering training programs.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and empathy.
• Proficiency in call center tools like Confluence.
• Strong problem-solving skills.
• Experience in healthcare or financial services is a plus.

Benefits

• Opportunity to improve the U.S. healthcare system.
• Flexibility to work from home or in the office.
• Unlimited PTO for vacation and mental health days.
• 16 weeks paid parental leave with health benefits.
• Diversity initiatives and employee resource groups.
• Competitive pay and health benefits starting on the first of the month.
• 100% 401(k) match up to 3% of annual compensation.
• Access to mentorship and development resources.