Manager, Customer Success - Remote

Overview

The Manager of Customer Success Managers in Managed Services is responsible for leading a team focused on ensuring customer satisfaction and success.

In Short

• Develop and implement customer success strategies.
• Lead and develop a team of Customer Success Managers.
• Build and maintain strong customer relationships.
• Collaborate with sales for account renewals and expansion.
• Optimize customer success processes.
• Track and analyze customer success metrics.
• Foster collaboration across teams.
• Manage multiple customer accounts and projects.
• Resolve complex customer issues.
• Ensure high levels of customer satisfaction.

Requirements

• Bachelor's Degree and 7 years in Customer Success or Account Management.
• 1 year of management experience.
• Strong project and risk management skills.
• Strong IT background in Advanced Technologies.
• Excellent communication and interpersonal skills.
• Proficiency in CRM and customer success tools.
• Analytical and problem-solving abilities.
• Results-oriented mindset.
• Financial and sales acumen is a plus.
• Strategic visionary with operational execution skills is a plus.

Benefits

• Annual bonus target of 20% subject to terms and conditions.
• Opportunity for professional development.
• Collaborative work environment.
• Supportive company culture.
• Access to technology solutions.