Onsite Engineer - Remote

Overview

The Onsite Engineer at CDW is responsible for providing technical support and services for clients on-site, ensuring a high level of customer satisfaction through effective hardware and software troubleshooting.

In Short

• Provide onsite technical support for end users.
• Install and troubleshoot hardware and software.
• Support a variety of IT equipment including PCs and printers.
• Follow documented procedures for service delivery.
• Maintain vendor certifications as required.
• Complete relevant documentation and provide updates.
• Work overtime as needed to meet client demands.
• Adhere to safety and quality standards.
• Demonstrate flexibility in job responsibilities.
• Engage in continuous improvement practices.

Requirements

• Experience with hardware installation and troubleshooting.
• Ability to configure software as per customer needs.
• Hold relevant vendor certifications (e.g., Dell, HP).
• Good understanding of hardware maintenance.
• Quality-focused with attention to detail.
• Capable of working independently.
• Strong customer service skills.
• Results-oriented with a track record of success.
• Physical ability to handle IT equipment.
• Passionate and professional attitude.

Benefits

• Life Assurance.
• Competitive Contributory Pension.
• Private Medical Insurance.
• Enhanced Maternity Pay.
• 25 days holiday + bank holidays.
• Option to buy additional holiday.
• Dental Insurance.
• Season Ticket Loan.
• Additional perks available.