Quality Assurance Monitoring & Testing Analyst - Remote

Overview

The Quality Assurance Monitoring & Testing Analyst is a key role in ensuring high quality and regulatory compliance within the Quality Assurance and Compliance department of CCMR3.

In Short

• Conduct regular monitoring and testing of operational processes.
• Compile and analyze findings from speech analytics and compliance reviews.
• Collaborate with operational teams to develop remediation plans.
• Analyze trends in findings to recommend improvements.
• Ensure compliance with company policies and regulations.
• Maintain accurate records of testing activities.
• Escalate identified risk trends to Compliance leadership.
• Implement best practices based on regulatory developments.
• Support education programs with QA analytics insights.
• Work closely with various departments to enhance quality assurance.

Requirements

• Bachelor’s degree in a relevant field.
• 2-3 years of experience in monitoring & testing or QA.
• Knowledge of federal and state laws related to compliance.
• Detail-oriented with strong organizational skills.
• Proficiency in speech analytics software and CRM systems.
• Excellent written and verbal communication skills.
• Creative problem-solving abilities.
• Professional certification in quality assurance is desirable.

Benefits

• Competitive compensation packages.
• Ongoing professional development opportunities.
• Supportive work environment focused on purpose and excellence.
• Opportunities for professional growth.