Help Desk Administrator - Remote

Overview

The Help Desk Administrator will provide technical support and assistance to internal users, ensuring smooth operation of the organization's technology environment and maintaining high levels of user satisfaction.

In Short

• Act as the first point of contact for IT-related inquiries.
• Utilize JIRA to log and track IT support tickets.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Guide users through problem resolution steps.
• Assist with software installations and configurations.
• Perform password resets and manage account access.
• Contribute to knowledge base articles and troubleshooting guides.
• Use remote assistance tools for off-site support.
• Educate users on IT best practices.
• Collaborate with IT team members to resolve complex issues.

Requirements

• High school diploma or equivalent required.
• Previous customer service or IT support experience preferred.
• Familiarity with Windows and macOS operating systems.
• Experience with JIRA or similar ticketing systems.
• Basic understanding of networking concepts.
• Certifications such as CompTIA A+ are a plus.
• Strong problem-solving skills.
• Ability to communicate technical concepts clearly.
• Exposure to Azure Virtual Desktop environments is a plus.
• Ability to work in a fast-paced environment.

Benefits

• Competitive compensation packages.
• Comprehensive and continuous education.
• Opportunities for professional growth.
• Supportive and rewarding environment.
• Chance to make a real difference in people's lives.