Helpdesk Administrator - Remote

Overview

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets.

As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live.

Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve.

We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us!

The Help desk Administrator responsibilities include answering a wide range of technical IT issues Globally, managing a high level of permissions of organization’s platforms such Office365 and others. The helpdesk administrator reports to the Helpdesk manager in Medison Israeli HQ.

In Short

• Answering a wide range of technical IT issues.
• Managing a high level of permissions of organization’s platforms such Office365 and others platforms and systems.
• Offering technology solutions to end users in all IT aspects (i.e. Windows 10/11, Operating system, antivirus, printers, security systems etc.)
• Provide Day to day support and response to service incidents.
• Diagnose and resolve IT technical issues involving internet connectivity.
• Providing support for the entire organization (both locally and Remotely).
• Responsible for reporting adverse events to the third-party PV service provider in a timely manner.
• Tracking and managing IT equipment inventory (including Purchase orders).

Requirements

• 2-4 years of business experience as a PC-Technician or IT Help-Desk.
• Extensive knowledge of Win10/11 system.
• Extensive Knowledge of Office 365 platforms, including troubleshooting.
• Service oriented approach.
• Professional proficiency in English.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a mission-driven company focused on patient care.