Group Helpdesk Administrator - Remote

Overview

The Group Helpdesk Administrator plays a crucial role in providing effective support to the WPP Finance organization, serving as the first point of contact for helpdesk inquiries and assisting with project work.

In Short

• Log and track user inquiries using email and JIRA.
• Provide user support and troubleshoot issues.
• Collaborate with IT support teams for effective solutions.
• Follow established helpdesk processes for consistent support.
• Research answers and expand knowledge of financial systems.
• Communicate clearly with users at all levels.
• Process security changes within financial applications.
• Participate in a rotating evening shift.

Requirements

• 1 year of experience in customer support.
• Familiarity with JIRA or service desk software.
• Confidence in troubleshooting systems.
• Proficiency in Microsoft Office, especially Excel.
• Positive attitude and proactive approach.
• Ability to learn quickly and pay attention to detail.
• Excellent communication skills.
• Ability to work independently and as part of a team.

Benefits

• Work in a culture of creativity and collaboration.
• Opportunity to influence and complete large-scale projects.
• Unique work and creative problem-solving opportunities.