Inside Sales and Customer Service Representative - Remote

Overview

The Inside Sales and Customer Service Representative at CBT Nuggets is responsible for handling inbound customer service and sales inquiries, providing technical support, and executing re-engagement strategies to enhance customer satisfaction.

In Short

• Work from anywhere in the United States.
• Responsible for all inbound customer service and sales.
• Provide first-level technical support.
• Assist customers with account management and billing inquiries.
• Identify and engage potential new subscribers.
• Conduct product demonstrations and presentations.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams for seamless customer experience.
• Continuously learn about new product features.
• Full-time salaried position with benefits.

Requirements

• 3 years of experience in customer service, support, or sales.
• Strong interest in sales and customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric approach.
• Familiarity with Salesforce is a plus.
• Ability to articulate technical concepts clearly.
• Self-motivated and results-oriented.
• Experience in a customer-facing role is a plus.
• Must understand AI tools.

Benefits

• Generous employee benefits.
• Compensation of $60,000 annually.
• Profit-sharing plan bonus.
• Work-life balance emphasis.
• Creative freedom and innovation welcomed.
• Opportunity to get involved in charitable causes.