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Senior Inside Sales and Customer Service Representative - Remote

Posted 1 week ago
Sales / Business
Full Time
USA
70000USD/year

Overview

The Senior Inside Sales and Customer Service Representative at CBT Nuggets is responsible for all inbound customer service and sales, ensuring a high level of customer satisfaction while closing sales opportunities and executing re-engagement strategies.

In Short

  • Work from anywhere in the United States.
  • Handle complex customer inquiries and escalations professionally.
  • Provide advanced technical support and mentor junior team members.
  • Identify and engage new subscribers through strategic outreach.
  • Conduct product demonstrations and presentations for clients.
  • Exceed individual and team sales targets consistently.
  • Maintain records of customer interactions in Salesforce.
  • Collaborate with internal teams for an optimized customer experience.
  • Mentor junior team members on sales and customer service excellence.
  • Stay informed on new product features and IT training trends.

Requirements

  • 5+ years of experience in inside sales or customer service leadership.
  • Exceptional communication, negotiation, and presentation skills.
  • Strong interpersonal skills with a customer-centric approach.
  • Ability to simplify complex technical concepts.
  • Expert-level proficiency with Salesforce and sales analytics.
  • Self-motivated and results-oriented.
  • Ability to work independently and lead initiatives.
  • Preferred experience in the IT industry or online learning platforms.
  • Understanding of AI tools and their applications.

Benefits

  • Full-time salaried position with generous employee benefits.
  • Annual salary of $70,000.
  • Profit-sharing plan bonuses.
  • Work-life balance emphasis.
  • Creative freedom to implement new ideas.
  • Opportunity to engage in charitable causes.
CBT Nuggets logo

CBT Nuggets

CBT Nuggets is a forward-thinking company dedicated to enhancing the effectiveness of learning, particularly in the IT training sector. With a flexible work-from-anywhere policy, the majority of its team operates remotely across the United States, promoting a strong work-life balance. The company values creativity and innovation, encouraging team members to share ideas that can benefit both learners and the organization. CBT Nuggets is also committed to social responsibility through its charitable initiative, NuggetLove, which supports various causes including education and social justice. The company fosters a passionate and accountable culture, ensuring that the learner's needs are always prioritized.

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