Junior Customer Service Consultant - Remote

Overview

As a Junior Customer Service Consultant at Caseware Australia, you'll play a pivotal role in ensuring our clients receive top-notch support and assistance. Your focus will be on problem-solving, knowledge leadership, and streamlining customer experiences.

In Short

• Problem solving for client inquiries.
• Knowledge leadership to provide best practice recommendations.
• Streamlining customer experiences as the main point of contact.
• Training administration and management.
• Customer service through phone, email, and web tools.
• Timely and accurate responses to customer needs.
• Record support cases in the company database.
• Coordinate training courses and materials.
• Provide feedback on product improvements.
• Participate in IT projects for process improvement.

Requirements

• Excellent problem solving or troubleshooting skills.
• Ability to work independently and set priorities.
• Excellent interpersonal skills.
• Ability to work as part of a team.
• Ability to multi-task.
• Strong verbal and written communication skills.

Benefits

• Join a dynamic team in a leading software company.
• Make a real impact in customer service.
• Opportunity for career growth.