Senior CRM Analyst - Remote

Overview

The Senior CRM Analyst at Cars Commerce plays a crucial role as a subject matter expert in Salesforce, enhancing the automotive retail experience through technology.

In Short

• Act as a subject matter expert for Salesforce features and best practices.
• Provide excellent customer service and collaborate across departments.
• Manage technical implementations involving Salesforce CPQ and Billing.
• Design and configure Salesforce solutions and automations.
• Assist with system audits and data import/export activities.
• Serve as a liaison between CRM and Billing/Finance teams.
• Work independently with minimal supervision.
• Mentor team members on CPQ/Billing functionalities.
• Maintain production support queues and development tasks.
• Utilize strong analytical and communication skills.

Requirements

• 5+ years of experience as a Salesforce Administrator.
• Deep knowledge of Salesforce CPQ and Billing.
• Proficiency in Salesforce automation tools.
• Salesforce CPQ Specialist Certification required.
• Salesforce Advanced Administrator Certification required.
• Proficiency in Copado CI/CD tool is a plus.
• Strong SOQL skills are essential.
• Ability to thrive in an agile environment.
• Excellent analytical and research skills.
• Strong written and oral communication skills.

Benefits

• Comprehensive medical, dental, and vision healthcare plans.
• New hire stipend for home office setup.
• Generous paid time off (PTO).
• Paid holidays, floating holiday, volunteer day, and recharge day.
• Recognition program for service-based contributions.