Product Support Engineer - Remote

Overview

Carrier Global Corporation is a leader in intelligent climate and energy solutions, seeking a senior professional with expertise in HVAC service to provide technical support and training to strategic account customers.

In Short

• Provide technical support for HVAC products.
• Conduct training sessions and product demonstrations.
• Coordinate with customer service and sales teams.
• Travel up to 25% domestically.
• Resolve customer complaints and issues.
• Work cross-functionally with internal and external contacts.
• Maintain warranty and non-warranty issues.
• Prepare training projects based on customer needs.
• Ensure timely resolution of complex issues.
• Must be highly motivated and organized.

Requirements

• High school diploma or GED.
• 5+ years in light commercial/commercial HVAC service experience.
• Valid Driver’s License.
• Strong interpersonal and communication skills.
• Ability to diagnose and resolve customer complaints.
• Experience with Microsoft Office and SalesForce.com is a plus.
• Highly organized with attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Strong sense of urgency and ownership.
• Capable of making immediate decisions to resolve problems.

Benefits

• Competitive salary range.
• Opportunity for remote work.
• Comprehensive training programs.
• Work with a diverse and talented team.
• Commitment to employee growth and development.