Remote Otter LogoRemoteOtter

Field Account Manager - Remote

Posted 4 weeks ago

Overview

The Field Account Manager (FAM) collaborates with our Enterprise dealer partners to manage post-sale dealership onboarding and to then provide continuous support throughout the customer lifecycle.

In Short

  • Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
  • Develop expertise in all CarGurus products and the automotive industry.
  • Build relationships with dealership decision-makers and staff.
  • Coordinate and deliver quarterly business reviews.
  • Review performance and consult towards improvement.
  • Work with Regional Sales Directors to drive revenue growth.
  • Conduct post-sale onboarding training for new dealer partners.
  • Serve as the primary liaison for technical, billing, and content issues.
  • Collaborate across departments to communicate key issues.

Requirements

  • Ability to adapt quickly to changes in behavior and workflow.
  • Demonstrated curiosity and growth mindset.
  • Analytical capacity with attention to detail.
  • Google Suite expertise.
  • Track record of establishing and growing relationships.
  • Strong time management and organization skills.
  • Proven ability to prioritize across multiple initiatives.
  • Strong communication skills.
  • Ability to travel in-market quarterly.

Benefits

  • Best-in-class benefits and compensation.
  • Equity for all employees.
  • Career development programs.
  • Flexible hybrid model.
  • Robust time off policies.
  • Daily free lunch.
  • New car discount.
  • Meditation and fitness apps.
  • Commuting cost coverage.

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