Field Account Manager - Remote

Overview

The Field Account Manager (FAM) collaborates with our Enterprise dealer partners to manage post-sale dealership onboarding and to then provide continuous support throughout the customer lifecycle.

In Short

• Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
• Develop expertise in all CarGurus products and the automotive industry.
• Build relationships with dealership decision-makers and staff.
• Coordinate and deliver quarterly business reviews.
• Review performance and consult towards improvement.
• Work with Regional Sales Directors to drive revenue growth.
• Conduct post-sale onboarding training for new dealer partners.
• Serve as the primary liaison for technical, billing, and content issues.
• Collaborate across departments to communicate key issues.

Requirements

• Ability to adapt quickly to changes in behavior and workflow.
• Demonstrated curiosity and growth mindset.
• Analytical capacity with attention to detail.
• Google Suite expertise.
• Track record of establishing and growing relationships.
• Strong time management and organization skills.
• Proven ability to prioritize across multiple initiatives.
• Strong communication skills.
• Ability to travel in-market quarterly.

Benefits

• Best-in-class benefits and compensation.
• Equity for all employees.
• Career development programs.
• Flexible hybrid model.
• Robust time off policies.
• Daily free lunch.
• New car discount.
• Meditation and fitness apps.
• Commuting cost coverage.