Senior Manager of Content Operations - Remote

Overview

cargo.one is the leading digital platform for air freight bookings, enabling forwarders to compare and book air cargo capacity in real time while giving airlines wide-reaching customer exposure with an unrivaled digital experience. We are proud to have products that bring value to our partners and which our customers love to use.

In Short

• Lead content workflows from acquisition to quality control, ensuring structured, accurate, and timely data processing.
• Own SLAs and performance tracking, continuously improving processes for efficiency and accuracy.
• Manage and mentor a team, providing both strategic direction and hands-on support.
• Oversee outsourced vendors, ensuring cost-effective, high-quality delivery and accountability.
• Use SQL, BI tools, and automation to streamline operations, reduce manual work, and improve workflows.
• Collaborate with product and BI teams to refine data structuring and integration.
• Monitor key performance indicators, identify bottlenecks, and implement best practices for high-volume content operations.

Requirements

• You have at least five years of experience in content operations, data processing, or large-scale customer service management.
• You have at least three years of leadership experience in fast-paced, high-volume operational environments.
• You have experience managing SLAs, quality control, and outsourced vendors.
• You are proficient in SQL and BI tools like Looker, Tableau, or Power BI to track and optimize workflows.
• You have worked with workflow automation and ticketing systems like Zendesk.
• You have strong problem-solving skills with a focus on efficiency and scalability.

Benefits

• Home office budget of €650 for purchasing items like a desk, chair, mouse, keyboard & monitor.
• Offsite fun & team trips to enhance culture and team spirit.
• Unlimited co-working options through our partner desana.
• Premium digital mental health care for remote teams through Bloom.
• 24 paid vacation days plus bank holidays and special leaves.
• Permanent full-time employment through Remote.com for those based outside of Germany.