Customer Service HRS Specialist - Remote

Overview

The Customer Service HRS Specialist serves as the initial point of contact for members, providers and other external groups for a wide range of inquiries related to Health-Related Services (HRS). The role is responsible for providing advanced customer service to support improved health care delivery and overall community health outcomes.

In Short

• Initial point of contact for inquiries related to Health-Related Services.
• Provide advanced customer service via phone, email, and text.
• Assist members with applications and status inquiries.
• Document all activities and communications using online tracking systems.
• Collaborate with teams to resolve customer inquiries.
• Adhere to HIPAA requirements and organizational standards.
• Participate in cross-departmental workgroups.
• Perform administrative tasks efficiently.
• Research and resolve inquiries related to Health-Related Services.
• Provide clear communication and timely responses.

Requirements

• Minimum 3 years’ customer service experience, including 2 years in healthcare.
• Minimum 1 year experience in a call center.
• Knowledge of Oregon Administrative Rules and healthcare regulations.
• Strong computer and data analysis skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure in a rapidly changing environment.
• Ability to manage multiple tasks effectively.
• Basic mathematical skills.
• Ability to learn and apply new information quickly.
• Ability to accept feedback and manage stress.

Benefits

• Competitive pay and bonus opportunities.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) contributions and strong retirement plan.
• PTO and Paid State Sick Time based on hours worked.
• Eligibility for benefits beginning on the first of the month after start date.
• Employee assistance programs and wellness programs.
• Discounts and multiple supplemental benefits available.
• Paid holidays and volunteer time off.
• Support for military veterans.
• Equal opportunity employer committed to diversity.