Cloud Infrastructure Analyst - Remote

Overview

As a Cloud Infrastructure Analyst at Career TEAM, you will support IT operations and maintain cloud-based infrastructure, collaborating with teams in the Philippines and the United States.

In Short

• Support IT operations and maintain cloud infrastructure.
• Provide help desk support via phone, video, chat, and email.
• Troubleshoot technical issues for employees.
• Create automations to increase efficiency.
• Manage API, FTP, and SFTP connections.
• Handle mobile device management and security.
• Oversee access management and license provisioning.
• Troubleshoot network issues and administer security solutions.
• Develop IT processes and knowledge base.
• Work in a fast-paced environment.

Requirements

• Strong customer service skills.
• Strong English communication skills.
• Bachelor's degree or equivalent experience.
• Located in the Philippines.
• Willingness to work night shifts.
• Relevant certifications preferred.
• Strong problem-solving skills.
• Proactive approach to learning and development.
• Ability to adapt to changing priorities.
• General knowledge of programming/scripting languages is a plus.

Benefits

• Work with innovative technologies.
• Be part of a dynamic team.
• Make a tangible difference in people's lives.
• Grow and learn in a supportive environment.