Mainframe Infrastructure Analyst - Remote

Overview

The Mainframe Infrastructure Analyst is responsible for providing DB2 subsystem support on Truist's mainframes, ensuring timely resolution of issues and contributing to improvements in technical processes.

In Short

• Provide DB2 subsystem support on mainframes.
• Perform problem tracking, diagnosis, and resolution.
• Respond to incidents and service tickets promptly.
• Document end-user interactions and resolutions.
• Analyze trends in technical issues.
• Work under supervision to gain practical skills.
• Communicate effectively with end-users.
• May require occasional user contact.
• Assist in application development and support.
• Contribute to continuous improvement efforts.

Requirements

• Bachelor's degree or equivalent experience.
• Understanding of application development and coding.
• Foundational knowledge of business concepts.
• Effective verbal and written communication skills.
• Preferred: Bachelor's in computer science or related field.
• Preferred: One year of IT work experience.
• Preferred: Knowledge of relational database design.
• Curious and creative mindset.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• 401k plan with company match.
• At least 10 days of vacation per year.
• 10 sick days annually.
• Paid holidays.
• Potential for pension plan and stock options.
• Comprehensive benefit plans based on employment status.