Customer Success - DeFi Protocols - Remote

Overview

Career Renew is recruiting for a Customer Success Protocol Specialist to lead relationships with clients and partners in the DeFi space, ensuring they achieve desired outcomes through risk management and optimization solutions.

In Short

• Manage communications with customers from onboarding to ongoing tasks.
• Participate in protocol governance forums and represent the company.
• Identify client needs and collaborate with data science and engineering teams.
• Oversee on-chain implementation of governance recommendations.
• Maintain relationships with delegates for active participation in votes.
• Optimize processes for customer engagement and internal communication.
• Translate customer feedback into actionable insights for product development.
• Collaborate with strategy, marketing, and business operations for growth opportunities.
• Represent the company at industry events.

Requirements

• Experience in customer success or client relations.
• Knowledge of DeFi protocols and risk management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with technical teams.
• Experience in governance processes is a plus.
• Proven ability to manage multiple client relationships.
• Analytical skills to translate data into insights.
• Experience in process optimization.
• Willingness to travel for industry events.

Benefits

• Opportunity to work in a cutting-edge industry.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.