Operations Supervisor - Remote

Overview

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

In Short

• Conducts training and implements systems, policies, and procedures.
• Maintains a safe and healthy work environment by adhering to standards and legal regulations.
• Completes operations by developing schedules and monitoring work.
• Controls expenses by managing budget information and expenditures.
• Provides quality service by enforcing customer service standards.
• Contributes to team efforts by accomplishing related results as needed.

Requirements

• Minimum 4-6 years previous experience as an operations supervisor or similar role.
• KSA Driving license.
• Experience with bicycle and sustainability transportation advocacy.
• Affinity for IT solutions and app-based services.
• Excellent communication skills including cross-cultural skills.
• Strong analytical and problem-solving skills.
• Love of bicycles and understanding of the bike-sharing industry.
• Ability to identify priorities and execute critical tasks under deadlines.
• Highly organized and process-oriented.
• Ability to lead employees efficiently and fairly.
• Flexibility and willingness to work on holidays and after hours.

Benefits

• Work and learn from great minds in a community of inspiring colleagues.
• Drive impact in a purposeful organisation dedicated to creating regional impact.
• Explore new opportunities for learning and growth every day.
• Work 4 days a week in office and 1 day from home, with remote work options.
• Access to healthcare benefits and fitness reimbursements for health activities.