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Sales Supervisor B2C - Remote

Posted 5 days ago
Sales / Business
Full Time
Serbia

Overview

As a B2C Sales Supervisor / Sales Manager, you will lead our direct-to-consumer sales function, supervising and coaching a remote team of phone-based sales agents.

In Short

  • Supervise and lead a remote team of phone sales agents
  • Train, onboard, and coach new hires
  • Develop and refine sales scripts and call methodologies
  • Analyze call metrics and track KPIs to improve performance
  • Implement quality assurance processes and monitor productivity
  • Collaborate with leadership to scale the team to 8–10 agents
  • Own day-to-day sales operations and target tracking
  • Coordinate with Customer Service to align goals and strategies
  • Maintain high standards of communication, discipline, and accountability

Requirements

  • Experience in phone sales
  • Strong leadership skills
  • Ability to analyze performance metrics
  • Experience in training and coaching
  • Familiarity with sales systems
  • Excellent communication skills
  • Proficiency in remote team management

Benefits

  • Work remotely
  • Opportunity for career growth
  • Dynamic work environment
  • Engage with a passionate team
  • Access to training resources

C.E.S

Carazo Enterprise SL

Carazo Enterprise SL is a premium cigar distribution company founded in 2012, dedicated to managing the distribution of over 30 premium cigar brands across Europe, the U.S., and Latin America. With a team of more than 40 professionals, the company is committed to delivering the finest handcrafted cigars to enthusiasts, emphasizing quality, heritage, and customer satisfaction. Operating from strategic hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, Carazo Enterprise SL prides itself on its precision, integrity, and respect for tradition in every market it serves.

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