Post-Sale Customer Success & Upselling Specialist - Remote

Overview

This hybrid role bridges post-sale customer support and upselling, making it a vital part of our client lifecycle.

In Short

• Serve as the first point of contact for post-sale customer questions and support
• Confirm product delivery and resolve issues efficiently
• Maintain high levels of customer satisfaction and trust
• Proactively reach out to previous clients to offer repeat purchases or product upgrades
• Identify upsell opportunities and present offers in a non-intrusive way
• Log interactions and feedback to support data-driven decision-making
• Coordinate with sales, logistics, and support teams to ensure smooth after-sale operations

Requirements

• Bilingual in English and Spanish
• Experience in customer support or sales
• Strong communication skills
• Ability to manage client relationships
• Proactive approach to customer engagement

Benefits

• Work with a premium cigar distribution company
• Opportunity for growth within the company
• Engage with a diverse client base
• Remote work flexibility