Workforce Specialist I (Forecasting Scheduling) - Remote

Overview

Capgemini is seeking a highly motivated and detail-oriented Workforce & Forecasting Scheduling Specialist I for a top 10 US Insurance Carrier.

In Short

• Manage employee schedules and forecast contact volumes.
• Provide insights and recommendations to optimize staff utilization.
• Conduct meetings with business leaders.
• Utilize TymeShift as the WFM platform.
• Analyze data for actionable recommendations.
• Understand forecasting methodologies for resource allocation.
• Communicate workforce operations status effectively.
• Estimate staffing needs considering various factors.
• Use technical tools to develop insights and report to stakeholders.
• Minimum 4-6 years of work experience required.

Requirements

• Fluent in English.
• Preferred education: Bachelor’s degree.
• Intermediate skills in WFM software (TymeShift).
• Entry-level SQL skills.
• Autonomous and solution-oriented.
• 4-6 years of total work experience required.
• 7-9 years of experience preferred.
• Ability to manage workload and staffing effectively.
• Strong communication skills.
• Technical acumen in using various tools and applications.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Career development and training opportunities.
• Distraction-free remote workspace.
• Dynamic and inclusive work culture.
• Private Health Insurance.
• Pension Plan.
• Paid Time Off.
• Training & Development.