Workforce Management Forecasting Analyst 3 - Remote

Overview

Twilio is seeking a highly skilled Workforce Management Forecasting Analyst 3 to join their Global Operations team, focusing on workforce optimization and the integration of AI technologies.

In Short

• Lead the design and implementation of workforce management processes.
• Document WFM workflows for clarity and compliance.
• Analyze AI-driven solutions' impact on workforce metrics.
• Develop models to predict staffing needs influenced by AI.
• Stay updated on AI trends and their implications for workforce management.
• Utilize AI tools for accurate workforce forecasting.
• Build dynamic forecasting models considering automation trends.
• Partner with teams to implement advanced WFM solutions.
• Present reports and recommendations to senior leadership.
• Lead change management initiatives in AI integration.

Requirements

• Bachelor’s degree in Business, Data Science, or related field.
• 5+ years of experience in workforce management.
• Strong understanding of virtual agents and AI-driven tools.
• Experience with WFM software and analytics platforms.
• Advanced skills in data analysis and modeling.
• Proven ability to manage change in a tech-driven environment.
• Exceptional communication and presentation skills.
• Ability to work cross-functionally in an AI-enhanced environment.

Benefits

• Competitive pay and generous time-off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Support for volunteering and donation efforts.