FBS Tier 2 Support Analyst - Remote

Overview

Capgemini is seeking a Tier 2 (L2) Support Analyst for a top 10 US Insurance Carrier.

In Short

• Join a high-impact team at the forefront of digital transformation in the life insurance space.
• Manage escalated issues and coordinate with internal dev teams and external vendors.
• Act as the central point of contact for FNWL vendor services and development teams.
• Triage and resolve incidents with urgency and precision.
• Analyze recurring issues and perform root cause analysis.
• Conduct regular system health checks and ensure compliance with security standards.
• Monitor ticket queues and drive resolution priorities.
• Work cross-functionally with developers, product managers, and external partners.
• Utilize various technologies including APIs, scripting, data reporting, and automation.
• Ensure seamless service delivery and improve system resilience.

Requirements

• Experience in incident and problem management.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced, collaborative environment.
• Technical proficiency in relevant technologies and tools.
• Analytical skills for root cause analysis.
• Experience with cloud platforms and APIs.
• Knowledge of scripting languages and data reporting tools.
• Familiarity with legacy systems and database management.
• Strong organizational skills to manage multiple priorities.
• Commitment to service excellence and compliance.

Benefits

• Opportunity to work with a leading insurance carrier.
• Engage in a dynamic and evolving digital environment.
• Collaborate with a talented team of professionals.
• Potential for career growth and development.
• Competitive compensation and benefits package.
• Work on impactful projects in the insurance sector.
• Access to modern tools and technologies.
• Contribute to improving customer experience.
• Be part of a global organization.
• Flexible work environment.