Advising Support Representative - Remote

Overview

The Advising Support Representative is responsible for creating a high-quality experience for learners throughout their experience at Capella University by providing support through various communication channels.

In Short

• Supports learner requests regarding academics and records.
• Provides exceptional service experience to learners.
• Educates learners about self-service resources.
• Responds to inquiries via phone, email, and text.
• Utilizes Salesforce and other tools to manage data.
• Engages in internal communication and meetings.
• Participates in training and development opportunities.
• Drives process improvements for better learner experience.
• Maintains high standards of integrity and punctuality.
• Must be able to travel up to 10% of the time.

Requirements

• 1+ years of experience in a professional setting.
• High school diploma required; some college preferred.
• Excellent communication and customer service skills.
• Ability to handle complex customer resolution issues.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and Salesforce.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Dependable attendance and punctuality.
• Ability to lift 25 lbs and travel as needed.

Benefits

• Comprehensive benefits package for employees working 30 hours or more.
• Medical, dental, vision, life, and disability plans.
• Well-being incentives and parental leave.
• Paid time off and certain paid holidays.
• 401(k) retirement benefit and Employee Stock Purchase Plan.
• Tuition assistance and retail discounts.
• Eligible for overtime pay if applicable.
• Commitment to an inclusive and collaborative culture.
• Competitive salary based on experience and qualifications.
• Equal opportunity employer.