Senior Frontend Software Engineer - AI Help Platform - Remote

Overview

Join the team redefining how the world experiences design.

In Short

• Contributing to the design and build of our user support GenAI platform.
• Developing scalable AI solutions to enable other teams within Canva.
• Building key user-facing features for "Ask Canva," our AI-powered support chatbot.
• Driving incremental improvements to our AI platform and backend integration.
• Working closely with ML Engineers to introduce cutting-edge AI capabilities.
• Deeply integrating AI systems with Canva's ecosystem to better support users.
• Presenting opportunities in AI for the team to explore and implement.

Requirements

• You have experience working with some of the tools in our frontend stack - JavaScript, HTML, CSS, React, TypeScript, MobX, etc.
• An interest in GenAI, LLMs, and AI-driven customer support solutions.
• Pragmatic problem-solving skills and a passion for collaborative development.
• The ability to work in cross-functional teams, especially with ML Engineers.
• A love for solving complex problems and leveraging AI to enhance user experiences.
• A continuous learning mindset, particularly in AI and ML technologies.

Benefits

• Equity packages—we want our success to be yours too.
• Inclusive parental leave policy that supports all parents & carers.
• An annual Vibe & Thrive allowance to support your well-being, social connection, office setup & more.
• Flexible leave options that empower you to recharge and support causes you care about.