Remote Otter LogoRemoteOtter

Enterprise Customer Success Manager Americas - Remote

Posted 18 weeks ago
Customer Service
Full Time
Americas

Overview

The role of an Enterprise Customer Success Manager at Canonical involves developing trust with customers and providing them with the best possible experience with Canonical's offerings, including Ubuntu and open-source infrastructure.

In Short

  • Onboard new customers and introduce them to products.
  • Coordinate complex projects with developers and IT managers.
  • Collaborate with Sales and Support to develop engagement plans.
  • Manage a portfolio of customers and identify growth opportunities.
  • Run weekly customer and business review processes.
  • Advocate for customers internally to improve satisfaction.
  • Support customers through ticket requests.
  • Create campaigns targeting multiple customers.

Requirements

  • 5 years of experience related to IT.
  • Excellent presentation skills.
  • Experience in improving internal processes.
  • Team player capable of interacting across departments.
  • Knowledge of agile methodologies.

Benefits

  • Distributed work environment.
  • Personal learning budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to meet colleagues.
  • Priority Pass for travel upgrades.
Canonical logo

Canonical

Canonical is a prominent provider of open source software and operating systems, particularly known for its widely adopted platform, Ubuntu. The company serves a diverse range of global enterprise and technology markets, playing a crucial role in innovative sectors such as public cloud, data science, AI, engineering, and IoT. With a workforce of over 1,100 employees across more than 75 countries, Canonical champions a model of global distributed collaboration, minimizing office-based roles and facilitating in-person team meetings in various global locations. The company is committed to fostering technical leadership and career development within its teams, ensuring that its products are secure, efficient, and aligned with the needs of its customers, which include leading public cloud and silicon providers.

Share This Job!

Save This Job!

Similar Jobs:

Canonical - Jobs logo

Enterprise Customer Success Manager Americas - Remote

Canonical - Jobs

20 weeks ago

Canonical is seeking an Enterprise Customer Success Manager to enhance customer experience and drive product adoption in a remote role.

Americas
Full-time
Customer Service

Semperis

Enterprise Customer Success Manager - Remote

Semperis

3 days ago

Join Semperis as an Enterprise Customer Success Manager to ensure customer satisfaction and success in Cybersecurity solutions.

USA
Full-time
Customer Service
People.ai logo

Enterprise Customer Success Manager - Remote

People.ai

6 days ago

Join People.ai as an Enterprise Customer Success Manager to drive customer success and revenue growth for enterprise clients.

Worldwide
Full-time
Sales / Business
FlutterFlow logo

Customer Success Manager - Enterprise - Remote

FlutterFlow

7 days ago

Join FlutterFlow as a Customer Success Manager to drive enterprise customer success and satisfaction.

USA
Full-time
Customer Service
Narvar logo

Enterprise Customer Success Manager - Remote

Narvar

1 week ago

Narvar is seeking an Enterprise Customer Success Manager to enhance customer engagement and drive success.

Worldwide
Full-time
Customer Service