Enterprise Customer Success Manager Americas - Remote

Overview

The role of an Enterprise Customer Success Manager at Canonical involves developing trust with customers and providing them with the best possible experience with Canonical's offerings, including Ubuntu and open-source infrastructure.

In Short

• Onboard new customers and introduce them to products.
• Coordinate complex projects with various stakeholders.
• Manage a portfolio of customers and identify growth opportunities.
• Serve as a customer advocate internally.
• Create campaigns targeting multiple customers.

Requirements

• 5 years of experience in IT-related projects.
• Excellent presentation skills.
• Experience in building internal processes.
• Team player with strong interpersonal skills.
• Knowledge of agile methodologies.

Benefits

• Distributed work environment.
• Personal learning budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Maternity and paternity leave.
• Employee Assistance Programme.