Investigation Analyst - Remote

Overview

The Investigation Analyst role at CIBC involves processing cash-related transactions and resolving discrepancies in broker/dealer bank accounts, contributing to a relationship-oriented banking environment.

In Short

• Process various cash-related transactions.
• Investigate and resolve transaction discrepancies.
• Balance and reconcile accounts daily.
• Work in a hybrid arrangement (1-3 days onsite).
• Communicate effectively with business partners.
• Collaborate with team members to resolve issues.
• Participate in a culture of trust and teamwork.
• Engage in continuous improvement and change management.
• Contribute to a diverse and inclusive workplace.
• Complete a criminal record check annually.

Requirements

• Strong listening and learning abilities.
• Excellent verbal and written communication skills.
• Team player with a collaborative mindset.
• Critical thinking and problem-solving skills.
• Ability to manage multiple tasks efficiently.
• Passion for client service and relationship building.
• Experience with financial operations is a plus.
• Proficiency in Microsoft Excel.
• Attention to detail and accuracy.
• Commitment to company values and culture.

Benefits

• Competitive salary and incentive pay.
• Comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Wellbeing support and vacation offerings.
• Paid day off for personal growth (Purpose Day).
• Recognition programs for employee contributions.
• Access to innovative technological tools.
• Opportunities for career development.
• Inclusive and accessible work environment.