Director of Customer Excellence - Remote

Overview

The Director, Customer Excellence, serves a strategic leadership role within Camunda’s Customer Success (CS) department, aiming to improve thought leadership and delivery excellence across CS delivery functions to provide a compelling customer experience.

In Short

• Lead and manage teams for customer success delivery functions.
• Drive customer engagement and project management capabilities.
• Incorporate business consulting into customer success strategies.
• Foster a cohesive customer experience across various departments.
• Encourage operational excellence and a bias for action.
• Develop new service offerings as business needs evolve.
• Work within a fully remote, async-first company culture.
• Contribute to the growth of a company recognized as a top workplace.
• Engage with global teams to enhance customer satisfaction.
• Participate in strategic leadership initiatives.

Requirements

• Experience in customer engagement and project management.
• Proven leadership in software vendor services.
• Ability to execute across multiple customer success functions.
• Strong strategic leadership skills.
• Willingness to use the company's product.
• Bias for action and speed in execution.
• Experience in business consulting is a plus.
• Operational excellence mindset.
• Experience in services sales support is a bonus.
• Strong communication and interpersonal skills.

Benefits

• Fully remote and flexible work environment.
• Home office budget and co-working space support.
• Health and wellbeing benefits including mental health support.
• Financial security through retirement plans and insurance.
• Professional growth opportunities with annual learning budget.
• Meaningful team connections through annual events.
• Equity options available through VSOP.
• Inclusive work culture that values diversity.
• Competitive and transparent compensation structure.
• Global benefits tailored to local needs.