Customer Success Operations Analyst (CS Ops Analyst) - Remote

Overview

CallMiner is seeking a CS Operations Analyst to join our Customer Operations within the Customer Success Team. Those fulfilling this role are responsible for reviewing Solution Design documents and Scoping Summaries as well as drafting and reviewing Quotations and Legal Contracts.

In Short

• Work in a fast-paced environment to prioritize and review customer orders and budgetary quotes.
• Collaborate with internal teams to review Solution Design documents and provide feedback.
• Guide reviews using product-based training and prior examples.
• Apply standard guidelines to contract reviews and compile boilerplate language.
• Define and implement cross-functional processes for efficiency.
• Identify trends and suggest process improvements.
• Develop proficiency with tools for contract management.
• Serve as backup to other analysts and managers.

Requirements

• Experience in customer operations or contract management.
• Strong analytical skills for data and trend analysis.
• Familiarity with tools like Salesforce, JIRA, and PowerBI.
• Ability to work collaboratively in a team environment.
• Excellent communication skills.

Benefits

• Opportunity to work in a dynamic team.
• Professional development and training opportunities.
• Flexible working arrangements.