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Product Manager - Business Intelligence - Remote

Posted 4 days ago
Product
Full Time
USA

Overview

Join Calabrio as a Product Manager in Business Intelligence, where you will shape the future of customer experience through innovative BI solutions.

In Short

  • Define product vision and strategy for Business Insights.
  • Manage product backlog and roadmap for high-quality releases.
  • Conduct competitive analysis in the BI market.
  • Collaborate with cross-functional teams to translate strategy into requirements.
  • Leverage customer feedback to refine products.
  • Translate strategic vision into detailed execution.

Requirements

  • Strong background in Business Intelligence and Cloud Data Architecture.
  • Experience in B2B Product Management.
  • Understanding of WFM and/or Conversational Intelligence is a plus.
  • Strong analytical and problem-solving skills.
  • Knowledge of contact center operations preferred.
  • Experience with BI tools like Power BI, Tableau, QuickSight.

Benefits

  • Dynamic and innovative work environment.
  • Opportunity to shape customer experience intelligence.
  • Collaboration with cross-functional teams.
Calabrio logo

Calabrio

Calabrio is a forward-thinking company dedicated to transforming the customer experience landscape through innovative solutions. With over two decades of experience, Calabrio serves more than 7,000 customers and 2.25 million agents globally, establishing itself as a leader in the contact center management software industry. The company values diversity and inclusion, fostering a collaborative and respectful work environment. Recognized as a top workplace and a fast-growth company, Calabrio is committed to the professional development and well-being of its employees, offering comprehensive benefits and a culture that encourages creativity and accountability.

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