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Customer Success Manager - Remote

Posted 4 weeks ago
Customer Service
Full Time
CA, USA

Overview

Calabrio is seeking a high touch, enterprise level Customer Success Manager to join our growing Revenue organization! In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy. The right candidate is an expert relationship builder and deeply understands their customers’ business models, core problems, and critical use cases. If you are technically savvy, love building relationships, are solutions oriented, thrive on wowing customers, and will go above-and-beyond to serve our customers, this role is for you!

In Short

  • Customer Engagement
  • Business partner to the customer
  • Present to stakeholders the opportunities and usage of the contact center
  • Engaged with all levels in the customer business
  • Stakeholder mapping and decision maker analysis
  • Expansion of thinking and progressive strategies within the contact center
  • Drive adoption to Calabrio products
  • Identify and close upsell / cross sell opportunities
  • Retain & renew customers
  • Partner across internal Calabrio experts

Requirements

  • Expert relationship builder
  • Deep understanding of customer business models
  • Technical savvy
  • Solutions oriented
  • Ability to drive product adoption
  • Experience in sales and customer retention
  • Strong communication skills
  • Ability to work collaboratively with internal teams

Benefits

  • Opportunity to work in a growing organization
  • Engagement with diverse customer base
  • Professional development opportunities
  • Collaborative work environment
Calabrio logo

Calabrio

Calabrio is a forward-thinking company dedicated to transforming the customer experience landscape through innovative solutions. With over two decades of experience, Calabrio serves more than 7,000 customers and 2.25 million agents globally, establishing itself as a leader in the contact center management software industry. The company values diversity and inclusion, fostering a collaborative and respectful work environment. Recognized as a top workplace and a fast-growth company, Calabrio is committed to the professional development and well-being of its employees, offering comprehensive benefits and a culture that encourages creativity and accountability.

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