Patient Access Scheduling Agent - Remote

Overview

The Patient Access Scheduling Agent is responsible for facilitating patient access to healthcare services through effective scheduling and communication with patients and providers.

In Short

• Handles incoming and outgoing calls for patient appointment scheduling.
• Secures necessary patient and insurance information.
• Processes updates to patient records and collects patient liabilities.
• Schedules in-office procedures and coordinates necessary medical records.
• Works Monday through Friday, 9:30 AM to 6:00 PM.
• Partially remote position with a focus on patient service.
• Requires strong communication and interpersonal skills.
• Preferred experience in scheduling or healthcare customer service.
• High school diploma required; associate’s degree preferred.
• Encourages a diverse and inclusive workplace.

Requirements

• High school diploma required.
• Strong English communication skills (speaking, reading, writing).
• Preferred associate’s degree in business or healthcare.
• Experience in scheduling and/or customer service is preferred.
• Previous experience in a healthcare organization is a plus.
• Bilingual skills are an advantage.
• Excellent interpersonal skills.
• Ability to manage multiple tasks effectively.
• Detail-oriented with strong organizational skills.
• Commitment to patient care and respect in the workplace.

Benefits

• Opportunity for career growth within a large healthcare system.
• Potential signing bonus for eligible candidates.
• Supportive and collaborative work environment.
• Access to training and development resources.
• Comprehensive benefits package.
• Focus on employee well-being and respect.
• Diverse workplace culture.
• Engagement in community health initiatives.
• Flexible scheduling options.
• Commitment to equity and inclusion in hiring practices.