Visitor Ambassador - Remote

Overview

The Visitor Ambassador acts as a customer service informational resource for patients, families, and visitors, ensuring a positive experience at UMass Memorial Health.

In Short

• Provides customer service to patients and visitors.
• Greets and assists individuals entering the hospital.
• Handles a high volume of telephone calls.
• Collaborates with other departments for patient satisfaction.
• Manages visitor activities and ensures security protocols.
• Utilizes computers for patient information and scheduling.
• Assists with visitor management and documentation.
• Distributes PPE to staff and visitors.
• Works shifts including evenings and weekends.
• May be eligible for a signing bonus.

Requirements

• High School graduate or equivalent.
• 1+ years of customer service experience.
• Strong communication skills.
• Proficient in phone and computer usage.
• Ability to multitask and prioritize effectively.
• Familiarity with basic medical terminology.

Benefits

• Opportunity to work in a supportive healthcare environment.
• Engagement with a diverse community.
• Potential for professional growth.
• Comprehensive training provided.
• Team-oriented workplace culture.