Property Management Systems Trainer - Remote

Overview

The Property Management Systems Trainer will organize and conduct virtual training sessions for hotel contacts, providing comprehensive support and education on the new Property Management System (PMS).

In Short

• Conduct virtual training sessions using Microsoft Teams.
• Lead hotel trainer sessions on Property Management System (PMS).
• Create and edit eLearning content and training materials.
• Provide technical support and troubleshoot issues.
• Facilitate hotel onboarding to the Two-way Interface.
• Maintain IT service functionality and user satisfaction.
• Document incidents and service requests accurately.
• Handle sensitive business information confidentially.
• Utilize strong communication and adaptability skills.
• Collaborate with specialists and users to ensure satisfaction.

Requirements

• Minimum 3 years of related experience.
• Hotel experience and PMS knowledge preferred.
• Intermediate proficiency in Microsoft Office Suite.
• Proficiency in video editing software and LMS.
• Advanced organizational skills.
• Curiosity and eagerness to learn.
• Basic SQL experience and understanding.
• Technical skills in networks and macros.
• Innovative thinking and problem-solving abilities.
• Ability to manage multiple assignments simultaneously.

Benefits

• Medical/Dental/Vision benefits available from Day One.
• Vacation/Sick/Floating Holidays with accruals starting immediately.
• 401K with company match and direct contribution.
• Employee and hotel discounts.
• Financial and health wellness programs.