Computer Operations Technician – Incident Response - Remote

Overview

The Computer Operations Technician will provide high-quality technical support and monitoring services for client-critical systems hosted on premises and in the AWS Cloud, ensuring optimal performance and user satisfaction.

In Short

• Provide technical support for cloud and on-premises systems.
• Monitor cloud infrastructure for performance and availability.
• Troubleshoot and resolve cloud infrastructure issues.
• Conduct root cause analysis on incidents.
• Implement remediation solutions and escalate issues as needed.
• Follow incident and change management processes.
• Support hotel onboarding and connectivity tasks.
• Coordinate and implement technical releases.
• Work in a remote environment from Arizona.
• Participate in project work as assigned.

Requirements

• Minimum of 4 years IT/IS experience.
• Experience with monitoring platforms for cloud technologies.
• Intermediate level LINUX support.
• Strong problem-solving skills and innovative thinking.
• Ability to work independently and in teams.
• Excellent verbal and written communication skills.
• Experience in an Agile/Scrum environment.
• Willingness to learn and keep skills updated.
• Ability to multi-task and prioritize effectively.
• Attention to detail and accuracy.

Benefits

• Medical/Dental/Vision available day one.
• Vacation/Sick accruals start day one.
• Paid company holidays and personal holidays.
• 401K with company contribution and match (U.S.).
• Employee discounts and hotel discounts.
• Free financial and health wellness programs.
• Tuition reimbursement.